Paper Prototyping The Fast and Easy Way to Define and Refine User Interfaces by Morgan Kaufmann

Author:Morgan Kaufmann [Kaufmann, Morgan]
Language: eng
Format: epub
Published: 2012-06-19T06:52:48+00:00

Take a break and assess how the user is feeling. End the test if necessary.

Give positive feedback and reassurance as explained in the flight attendant section.

Avoid humor, especially sarcasm. In a delicate situation, trying to be funny can give users the mistaken idea that you're laughing at them. I have learned the hard way that flippant comments I aimed at the interface ("Oh yeah, like that makes sense") can strike users instead.

Mismatched Users

Another challenge in facilitating co-discovery usability tests is when one user has less confidence than the other does. (Sometimes this user has less knowledge of the subject matter, but not always.) Try to get feedback from both users. Don't allow an outgoing or confident user to speak for both—ask the other user whether he or she agrees or disagrees, or even direct questions to that user first. But if one user seems especially reticent, avoid putting him or her on the spot.

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